Privacy Policy

1. Introduction

At MC9 Ltd (“we”, “our”, “us”), your privacy is of the utmost importance. This Privacy Policy sets out how we collect, use, disclose, and protect your personal information when you use our website or interact with us in any way — including through bookings, reservations, marketing communications, or in-person visits to our venues.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to all visitors to our website and customers who interact with our services.

2. Information We Collect

We collect personal data to provide our services and ensure a smooth and personalised customer experience. The information we collect may include:

• Contact Information: Your name, email address, and phone number when you make an enquiry or a reservation.
• Booking and Preference Data: Reservation details and notes like dietary preferences or allergies (where voluntarily provided).
• Payment Information: We don’t store card details — payments are securely processed via third-party platforms like Stripe or venue POS systems.
• Technical Data: IP address, browser type, cookies, and analytics info from our website.
• CCTV Footage: For safety, venues may be monitored via CCTV, with signage indicating where recording is in place.

3. How We Collect Your Data

We collect personal data in several ways:

• Directly from you — through forms, phone, email, or in person.
• Automatically — via cookies and analytics on our website.
• Through third parties — like payment or reservation services acting on our behalf under strict terms.

We aim to collect only what’s necessary to provide and improve our services.

4. How We Use Your Data

• To process and manage reservations and customer requests.
• To respond to enquiries and feedback.
• To send marketing communications (with your prior consent).
• To improve our services via analytics and feedback.
• To ensure safety and legal compliance (e.g. CCTV footage).
• To maintain necessary business records.

We do not use your personal data for automated decision-making or profiling.

5. Sharing of Data

We don’t sell or rent your personal data. We may share data with trusted third parties like:

• Payment processors (e.g. Stripe)
• Reservation platforms
• Email marketing services
• Analytics tools (e.g. Google Analytics, Microsoft Clarity)

These providers act as data processors and follow strict data protection requirements.

6. Data Storage and Retention

We store data securely, preferring UK-based or UK-compliant storage. Retention durations include:

• Marketing data: kept until you opt out + up to 1 year for suppression lists.
• Booking/customer interaction: retained up to 3 years.
• CCTV: usually kept for 30 days unless needed longer for investigations.

Data is deleted or anonymised once no longer required.

7. Marketing Communications

We may send occasional updates or offers — only with your clear permission (e.g. form opt-in). You can unsubscribe at any time via the email footer link or by contacting hello@mcleod9.co.uk. We never use pre-ticked boxes or hidden consents.

8. Cookies and Website Tracking

Our website uses cookies and similar tools to improve functionality and user experience:

• Essential cookies — required for operation
• Performance/analytics — e.g. Google Analytics, Microsoft Clarity
• Potential advertising pixels — may be added in the future

You can manage cookies via your browser or opt out of analytics where supported.

9. Your Rights

You have rights under data protection laws, including to:

• Access, correct, or delete your personal data
• Withdraw marketing consent
• Object to specific processing
• Complain to the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: hello@mcleod9.co.uk

10. Complaints

If you're unhappy with our data practices, please contact us. You may also file a complaint with the ICO (www.ico.org.uk), registration number ZB929567. We encourage direct contact first so we can resolve concerns.

11. Changes to This Policy

We may update this policy from time to time. Updates will be posted here with a new effective date. Please review periodically to stay informed.